Lessons learned from digital commerce and the software-as-a-service business model could be just the thing to transform the long-running retail apocalypse into a renaissance.
As apocalypses go, the retail version is a slow burn, since at least 2010. During this time, various prognosticators have lamented again and again the end of brick-and-mortar retail. A combination of ecommerce, supply chain challenges, labor problems, and the pandemic has contributed to retail’s imminent destruction — so they say.
However, physical retail has not ended. In fact, those sales grew in August 2022 in the United States, according to the U.S. Census Bureau.
Could it be that store closures, ecommerce growth, and various other factors are indications of a forthcoming retail renaissance, a retooling and repositioning thanks to digital commerce?
Shopify for Brick-and-mortar
Consider the technology that has helped drive ecommerce growth — specifically SaaS ecommerce platforms such as Shopify.
Before those platforms were available and feasible, serious ecommerce companies faced a myriad of technical challenges, such as maintaining web servers, collecting payments, protecting data, integrations — you name it.
Those early struggles are now history. Many digitally native brands worry little about the foundational technology. They focus on product, merchandising, and branding while selling on Amazon’s marketplace or via a Shopify storefront or similar. They worry about the things that differentiate their businesses and let the ecommerce platform manage the operations.
So why can’t brick-and-mortar retail do this, too?
A Retail Platform
An example of a Shopify-like approach to in-store retailing is Leap Services. The company was founded in 2018 to help digital-first brands open physical stores, providing the real estate, fixtures, store manager, and other employees to get up and running.
The digital-first brand is responsible for those activities that make it unique, such as product, merchandising, and advertising, among other differentiators.
Leap will not likely be the only or last such venture.
Leap Services’ home page leads with “Grow your brand with immersive retail.”
Amazoning Retail Operations
Amazon Web Services is a massive infrastructure and SaaS business. In the second quarter of 2022 alone, AWS generated $19.74 billion in revenue.
Amazon recognized that it had operational expertise in server management and used it to start a new cloud-computing business.
Retailers with operational expertise could do something similar. What if Walmart borrowed Leap’s business model and infused everything it knows about location selection, supply chain, and store operations into a service that digital brands could use to spin up brick-and-mortar stores?
Plenty of successful regional retailers beyond Walmart could offer this service and give digital brands a hand in physical retailing.
Data Would Be Next
Moreover, a platform approach could lead to more data-driven decision-making in the brick-and-mortar retail context.
During an interview on the “Unpacking the Digital Shelf” podcast, Leap Co-founder Amish Tolia said that his company was aggregating sales data from several of its client brands and hoped to use that data to provide retail insights.
For instance, Leap might operate several stores in one area. Tolia described eight such shops clustered within a couple of blocks. Each store represents a different digital-first brand, but Leap runs them all and can see their customer and sales data.
This sort of data might better inform Leap clients about where to place a store, how to merchandise it, and even what products it should add.
Retail Renaissance
The rise of digital-first retail brands has been fascinating. At a time when many legacy retailers are struggling, these young brands have found success by leveraging technology in new and innovative ways.
Now they may be on the verge of leading a retail renaissance by retaining brick-and-mortar experts, much like working with Shopify.
